stellar cleaners Privacy Policy

Purpose

Stellar Cleaners Inc. (“Stellar Cleaners,” “we,” “us,” or “our”) operates www.stellarcleaners.ca (the “Site”) and provides professional residential and commercial cleaning services.

This Privacy Policy explains how we collect, use, protect, and retain personal information provided through our website, booking forms, communications, and service interactions.

This Privacy Policy applies in addition to our Terms and Conditions and governs all data collected through our online and offline interactions.

Contact Information

Stellar Cleaners Inc.
📧 contact@stellarcleaners.ca
📞 (289) 769-1967

Consent

By using our website, requesting a quote, booking our services, or communicating with us by phone, email, or text message, you consent to the collection, use, and retention of your personal information as described in this Privacy Policy.

Personal Information We Collect

We collect only the information necessary to provide our services and operate our business.

Information You Provide

This may include:

• First and last name

• Email address

• Phone number (including mobile number)

• Service address

• Appointment and service details

• Payment-related information

Information is collected when you:

• Submit a form on our website

• Request a quote

• Book a service

• Communicate with us via phone, email, or text message

How We Use Personal Information

We use personal information solely for legitimate business purposes, including:

• Scheduling and delivering cleaning services

• Sending appointment confirmations and reminders

• Communicating service updates or changes

• Responding to inquiries and customer support requests

• Processing payments and invoices

• Sending service-related notifications

We do not use personal information for unrelated purposes.

Text Messaging & Mobile Information (A2P Compliance Statement)

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services—such as customer service, payment processing, scheduling software, and messaging infrastructure—is permitted only to the extent necessary to provide our services.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties, excluding aggregators and providers of the text message services used to deliver communications.

By providing your mobile number, you consent to receive service-related text messages from Stellar Cleaners.
Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP.

Access to Personal Information

Access to personal information is limited strictly to:

• Authorized internal staff responsible for scheduling, billing, and customer communications

• Trusted service providers required to support business operations (e.g., payment processors, SMS platforms, booking software)

Access is limited to the minimum information required to perform these functions.

Third-Party Service Providers

We may use third-party providers to support our operations, such as:

• Payment processing (e.g., Stripe)

• Messaging and communication platforms

• Scheduling and customer management tools

These providers are permitted to access personal information only as necessary to perform services on our behalf and are contractually obligated to protect your data.

Legal Disclosure

We may disclose personal information where required to:

• Comply with applicable laws, regulations, or court orders

• Respond to lawful government requests

• Protect the legal rights, property, or safety of Stellar Cleaners, our customers, or others

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and operational requirements.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse. While no system can be guaranteed to be 100% secure, we take data protection seriously and continually review our practices.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If such information is identified, it will be promptly deleted.

Your Rights

You may request to:

• Access your personal information

• Correct inaccurate or incomplete information

• Request deletion of your personal information (subject to legal obligations)

Requests can be submitted by contacting contact@stellarcleaners.ca.

Opt-Out Options

You may opt out of:

• Email communications by using the unsubscribe link included in emails

• Text messages by replying STOP

Please note: essential service-related communications may still be sent when required to fulfill booked services.

Cookies

Our website does not use cookies for behavioral advertising or tracking purposes.

Policy Updates

This Privacy Policy may be updated periodically to reflect changes in legal requirements or business practices. Updates will be reflected by a revised effective date posted on this page.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Stellar Cleaners Inc.
📧 contact@stellarcleaners.ca
📞 (289) 769-1967